We take every complaint seriously. Here's how to reach us and what to expect.
Tell JAY: "I want to raise a complaint" — JAY will guide you through the process 24/7
complaints@jasonpaybank.com — response within 24 hours
Call our support line — available 8am–8pm Monday to Saturday
We confirm receipt of your complaint with a reference number
Our team reviews all relevant transactions, logs, and account history
We communicate our findings and the action taken
Some complaints (fraud, disputed transactions, technical failures) may require extended investigation. We will keep you updated every 5 days.
If you are not satisfied with our resolution, you may escalate to: